N E E D H E L P ?
S U P P O R T
Shipping & Returns
Free shipping in Australia and New Zealand for orders over $100.
Shipping Overseas - Shipping rates are calculated at the checkout
Absolutely! You’ll receive a tracking number in the shipment confirmation email when your order is dispatched. Please allow 24 hours for this number to become active.
The lead time will depend on your location. Shipment is dispatched within two working days after payment is received.
Delivery within Australia can take 1 – 5 working days.
Delivery time overseas:
New Zealand 4-6 working days
North America, Western Europe, Asia and the Pacific 6-13 working days
Rest of the world 10-15 working days
No, we don’t.
We hope you love your new products just as much as we loved creating them for you. We understand that online shopping can be tricky sometimes and we regret to hear that something goes wrong with your order. Check size guides before you make a purchase or just simply e-mail us and we will find the right size for you.
We accept returns within 14 days of delivery date.
For items that you’re unhappy with, you must return within 14 days from the date of delivery. You can download our Returns & Exchanges form here [PDF]. Instructions are listed on the form but you can refer to the steps here:
Step 1: Before you post your return, please inform us first by sending us an email.
Step 2: Fill out the form and place it together with your garment.
Please note the following:
- We’re not responsible for any return shipping costs, and
- All items must be returned unworn, unwashed and complete with tags.
Step 3: Send your return/exchange back to address listed on the returns form.
Step 4: We’ll keep you updated via email on the progress of your return/exchange.
Please allow up to 7 working days for your refund to reach your account. Shipping costs are non-refundable.
Customer is responsible for shipping costs for returns and exchanges. The item can be return only once for an exchange. We do not accept a second exchange for the same item. Exchanges are delivered for free in Australia only. Customers outside Australia will be charged the same Flat Shipping Rate as in the original order.
Contact us so we can get this sorted ASAP
To find out your glove size, use a ruler to measure the top of your hand across your knuckles and use the chart to find your size. Gloves can be a bit snug when you put them on for the first time – don’t worry, they will get flexible after a few times of wearing them.